Mumbai Customs Department — Item not received.

Dear Sir, I have purchased Canon Lens through eBay on 29th No-2015. Till date I have not received the item. I asked the eBay for the delay. As per them my item is being held at the Customs Office in Mumbai because the Customs Office wants to request some additional information from the recipient for giving dispatch clearance. The seller is requesting me to contact Custom department for the clearance because they do not know how to get the contact number of the Customs Office in India. Item details are as below. Item:Canon EF-S 55-250mm f/4-5.6 IS STM Image Stabilizer F4-5.6 Zoom Lens EOS Item ID:[protected] India Post Office Tracking No:RB[protected]HK Status: Sent for Customs verification Sir, My request is to help me in this issue so that I can get my Canon lense for which I already paid to eBay. Warm Regards, Shailesh Dalvi Mob:[protected]
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Dear sdalvi,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay
Details are as below.

1. Item: Genuine Canon EF-S 55-250mm f/4-5.6 IS STM Image Stabilizer F4-5.6 Zoom Lens EOS
2. Date of purchase:[protected]
3. Transaction amount: $164 USD through paypal by HDFC Credit card
4. Transaction ID: 3UM65008VJ6153012
5. Item ID:[protected]
6. Indian Post Tracking No: RB[protected]HK
7. Latest Status: This item is sent for the Customs verification: CED AHMEDABAD.

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