Mumbai Traffic Police — Complaints against 1) Ola cab driver and 2) On duty traffic staff

Address:

53/8, Western Railway Colony, Kasturba Road, Opposite Jansukh Niwas, Kandivali West Mumbai-400067.

The complaint is hereby extended in a hope of proper action against the defaulters.

I booked an Ola Cab whose particulars are as below:
From: Jansukh Niwas Kandivali West To: Shree Ganpat Warekar Vidyalaya Diva East
Time: 1.12pm
Cab Number: MH43BP4691

As usual I made my payment using my Credit Card online. The driver asked me to pay via his own QR Code. Since I had already initiated the payment process through my Credit Card, I denied his request.

For the above mentioned reason driver denied to take us (myself-Divyang and my 12 years old daughter) to our destination and stopped the car near Bal Bharti College gate in Kandivali West by saying that you get down the cab. Otherwise if you wish to sit, for whatever time, but I ll not drive the car. He literally asked us to get down the cab and book another ride.

Being a divyang travelling with my daughter, I felt unsafe and tried to complaint through Ola customer care and simultaneously I tried to get the help from the Traffic Police Mr. Shinde who was on duty near SBI Bank S.V.Road, Kandivali West. Mr Shinde literally denied to help me. Instead of fining the driver he asked me to call City Police and register a complaint. Even after several attempts and ignoring my disability condition he intentionally denied his duty and did not extend the help.

Then I dialed city police on 100 and ensured the help within half an hour.

The following points are to be answered:
1. Why did Mr Shinde not fined the driver for denial of duty?
2. Why did Mr Shinde reluctant to extend timely help even after being on duty nearby me?

Considering the above facts the fraudulent driver must be fined for denial of his duty and pushing us in unsafe situation with the help of his cab number provided above. And also disciplinary action must be initiated against on duty traffic police Mr Shinde for his inefficiency to extend the timely help.

With hope of prompt action and reply.

Mahendra D Sharma