Mumbai University — delay in convocation

Address:	Mumbai City, Maharashtra, 400098
Website:	Mumbai University

I have been to mumbai university kalina thrice for my and my husbands convocation certificate however every time i have been disappointed - first time i was told that i can collect it only on tuesday or thrusday whereas i had enquired on phone before coming. Second time i was told authority letter was required - this could have been communicated when i went the first time. Third time i was asked to wait for long and later told to come after lunch break when i asked when the lunch break would be over i was informed its from 1 to 2:30 i couldnt wait that long as i had taken break from my office work to be at the university however i took the landline number and name of the lady who does convocation (Kavita) i was promised that she would call me once my certificate was ready i havent got a single call moreover my calls are unanswered no one picks landline i feel my time was wasted and its very disappointing