Mumbai University — I am not getting my exam mark sheets verified by Mumbai University

Address:	Mumbai City, Maharashtra, 400093
Website:	Mumbai University

Hi,

Greetings!!!

I am working from L&T and working in South Africa for a leading bank at Johannesburg.

I had requested for my own visa processing and the South African qualification verification team sent a mail to MU for the verification of my marksheets.

MU replied that an amount of rupees 1000 has to be paid to the university through DD at Kalina centre.
Although i am currently in Johannesburg, I asked my sister to pay the same.

After 2 visits to MU at Kalina she somehow managed to pay the DD and got the receipt.

Its been 2months since the payment is done and still there is no reply from the Mumbai University to neither my mails or any other communications to SAQA.

I tried calling each and every phone but still no reply and no one answers the phone.
I feel really ashamed that my University cant help its students in just simple verification of the documents which itself is provided by them.

I would humbly request you to please help me in my problem as i cant travel to India for such issue as i am the only working person in the family.

My details are as below.
Name Roshan Hegde
Gamraduated from Mumbai University in 2013 as Bachelor in Physics.