Mumbai University — Marksheet letter not received

Address:Mumbai Suburban, Maharashtra, 421201
Website:www.mu.ac.in

I had submit the document for my 5th semester marksheet to carry forward the marks of Revaluation process and ATKT and been told that i will receive a letter which should be collected from the college to receive the marksheet
But college says they didnt got any letter from university in my name and its been 2 month and my admission on the stake
Please help me out ASAP
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