Mumbai University — transcript attestation (certificate dept room no-24, mahatma phule bhavan, mumbai university, kalina

Address:	Mumbai City, Maharashtra, 400098
Website:	mu.ac.in/portal

Dear team,

I would like to raise my concern with utmost dissent towards the behaviour and attitude of the staff in mumbai university transcript attestation department at room no-24, mahatma phule bhavan, kalina campus,

They never follow the timelines agreed in the receipt and ask the candidate to come after few more days at every visit. This vicious cycle never seems to end.

I had such a bad experience yesterday. I had been asked to visit the university to collect the attested transcript yesterday i. E. After 15 days of form submission. When i reached there on time, the reaction on the face of the lady sitting under the certificate enquiry notice was of surprise, she said we dont do complete the task in 15 days and this would take another 15 days to complete and she also confirmed that she is not sure whether this would be delivered after 15 days.
I informed her that i came to know about the churchgate campus whch is much faster and this is done in 10 days by them. On this, she snapped angrily on me and said you should have gone there only. Mind you, i have paid rs 7000 for this in advance and this is the response and treatment i am given. There was another gentleman standing there and was frustrated by the same treatment for the last one month.

Due to such sub-standard experience, i requested the lady to cancel the request so that i would place a fresh request through churchgate campus which is much professional and accessible online also. She refused and said there would not be any refund on this. Also, there is well-mannered gentleman (Certification enquiry staff) sitting in-front of her who does not know the basics of manners to speak to students or their parents, i am wondering and hoping that such bad treatment is not given to them when they visit any govt organisation.

Its about time, we make these people accountable and privatize these institutions

Hoping to see some professionalism in the times to come, although very bleak chances...

Best
Amith panicker