[Resolved] Municipal Corporation Of Greater Hyderabad — money deducted but property tax payment status failed

I have made a payment to house tax on april 26th via techprocess i got this type in account statement ecom[protected] techprocess payment
Se\ of sum 5503rs and ptin no. Is: [protected]
The money got deducted from my account and the payment to house tax have not yet done so please refund them. I am calling them but there's no answer from them and no reply to emails if this is undone i will get a penalty on house tax payment
The transaction id given for me is s76115537. I have given all the details please solve this as early a possible because i have to pay property tax otherwise the penalty will be there for me.