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[Resolved]  Municipal Corporation Of Greater Mumbai — Money deducted for water charges of MCGM but not updated still an online portal

I have made online payment for MCGM water bills via official website https://aquaptax.mcgm.gov.in/aqua/CitizenHome.html on[protected], through SBI EPAY. Once the payment was completed, it was directed to another web page with error message "Sorry, unable to process your request. Please contact the administrator or try again later"

However, the payment has been debited from my account and the MCGM water bills are still showing outstanding.

My water connection number is : [protected]@0022478.
I have also attached snippet of duplicate bill, online transaction and online mcgm portal due bill.
Money deducted for water charges of MCGM but not updated still an online portal
Money deducted for water charges of MCGM but not updated still an online portal
Money deducted for water charges of MCGM but not updated still an online portal
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Feb 5, 2021
Complaint marked as Resolved 
Message pop up payment received. Now updated in my account. Thanks consumercomplaints.
Feb 02, 2021

Complaint Status

Municipal Corporation of Greater Mumbai customer support has been notified about the posted complaint.
Feb 03, 2021
Updated by Narvadeshvar Mishra
Online receipt updated.Thank u consumercomplaints.
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    Municipal Corporation of Greater Mumbai
    Customer Care Service
    Customer satisfaction rating
    14%
    Complaints
    1321
    Pending
    0
    Resolved
    188
    Municipal Corporation of Greater Mumbai Phone
    +91 22 2262 0149
    +91 22 2496 2125
    Municipal Corporation of Greater Mumbai Address
    Mumbai, Maharashtra, India - 400001
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