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[Resolved]  Municipal Corporation Of Greater Mumbai — Transaction Failed But Amount Debited

I was trying to pay my water bill of 5707 rs. through the online option. After entering OTP I have got some error but the amount was debited from my account.
Application No. [protected]@0355375
Payment Type: Debit Card
Card Type: Rupay
Amount: 5707 rs
Payment Gateway: SBIePay

This incident happened on 25 Jan 21 and till today 29 Jan 21 neither I got any refund nor my payment has been cleared.
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Feb 10, 2021
Complaint marked as Resolved 
Got a Refund on my original payment method on 04 Feb 2021. Hence marking this as resolved.
Jan 31, 2021

Complaint Status

Municipal Corporation of Greater Mumbai customer support has been notified about the posted complaint.
Jan 29, 2021
Updated by gatari3163
Date of incident: 25/01/2021
Link used for online payment: https://acqaptax.mcgm.gov.in/
Water Connection Number: [protected]@0355375
Jan 29, 2021
Updated by gatari3163
Attaching a screenshot of the amount debited msg from the bank.

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    Municipal Corporation of Greater Mumbai
    Customer Care Service
    Customer satisfaction rating
    14%
    Complaints
    1321
    Pending
    0
    Resolved
    188
    Municipal Corporation of Greater Mumbai Phone
    +91 22 2262 0149
    +91 22 2496 2125
    Municipal Corporation of Greater Mumbai Address
    Mumbai, Maharashtra, India - 400001
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