[Resolved]  Muthoot — deducted money for gold loan

Address:Murshidabad, West Bengal, 742304

I paid 10000 on 03.05.2019 for my existing gold loan through imuthoot mobile application. The transaction was successful but not update in my existing loan account. The transaction was made by google pay.in imuthoot mobile app.
Please solve my problem.
Mob no - [protected]
Name - mustafijur rahaman
Loan no-01597/mdl/000676
Upi transaction id[protected]
Google tnx id - cicagkdksl2ljw
To - [protected]@yesbank
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May 8, 2019
Complaint marked as Resolved 
I paid 10000 on 03.05.2019 for my existing gold loan through imuthoot mobile application.the amount was deducted from my account but transaction was not successful.the transaction was made by Google pay. in imuthoot Mobile app. Loan no-01597/MDL/000676 mob no- 9609968914 name- MUSTAFIJUR RAHAMAN UPI transaction id- 912316235243 Google tnx id- CICAgKDKsL2LJw to- muthoot@yesbank
Complaint comments 

Comments

We had kept the gold for money for so many times, but this time they had rubbed the gold with a stone and when we asked him, wt are you doing, but he did not respond properly and it happened on 6/5/2019, and we does want keep gold loan in muthoot if do like this. We had taken loan in name of Annapoorna K.M
Pitampura CD Block, Pitampura
These Guys Misbehaving with my Wife & me.
They Don't have Even Manner How to Behave with customer... Request you to Take Strict Action Against Such Guys.

They confirmed me over phone that u will get 25, 500/- agar 11.7 weight but they Refused once reached the Branch...

Sourabh - Counter Boy
Yashpal - Manager

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