Muthoot — I am complaining about branch manager

Address:

Visakhapatnam, Andhra Pradesh, 531116

The branch manager is not guiding the customers properly while customers want to repay the gold loan and take the ornaments/ gold back by the customer. Due to improper information provided by the branch manager, customers are irritated by visiting the branch so many times for a single job/ need. I don't no how this organization made him as bm. If any customer visiting the branch for certain job, that branch manager should responsible to provide the required information/procedure regarding that job to the customer in a simple/ understandable way. But this bm is passing half information only to the customers. Due to this customers are repeatedly going to the branch instead of once.