Muthoot — I am complaining about branch manager

 
1 Review
 Venkatamurali on Jan 3, 2018
The branch manager is not guiding the customers properly while customers want to repay the gold loan and take the ornaments/ gold back by the customer. Due to improper information provided by the branch manager, customers are irritated by visiting the branch so many times for a single job/ need. I don't no how this organization made him as bm. If any customer visiting the branch for certain job, that branch manager should responsible to provide the required information/procedure regarding that job to the customer in a simple/ understandable way. But this bm is passing half information only to the customers. Due to this customers are repeatedly going to the branch instead of once.
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    Customer satisfaction rating
    3%
    Complaints
    311
    Pending
    0
    Resolved
    9
    phone
    +91 471 391 1560
    location
    Muthoot Centre, Punnen Road, Trivandrum, Kerala, India - 695034
    Muthoot - I am complaining about branch manager