Muthoot — not giving the money from muthoot fincorp

Address:

Ernakulam, Kerala, 686663

I got money from saudi via western union.
I visited muthoot fincorp, muvattupuzha branch.
Today morning i received 27278.
Afternoon i got 7000/- also. But they are not ready to give the money in second time.
Saying that proof (Driving licence) is not enough.
If that is not enough why i got 27k in morning...
They are making at me.
I should have to get explanation about this