Muthoot — online payment transaction successful but not credited to my loan account

I have made an online pmt of rs. 8361.72 (Including tech process charges) on 06.02.2019 vide ref #[protected] through web pay. The same has been debited in my account & also the bank has confirmed that the payment is received by the beneficiary i. E muthoot finance vide kotak bank service request # 1-[protected]. But it is not credited to my loan account
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Sir my name is pardeep Kumar/om parkash .my gold coin sh.in sriganganagar branch sir mere ko gold nahi diya ja raha h, merit jitani amount credit h uska gold dilwane ki kirpa Kate, sir mere ko or amount credit Marne ko bola ja raha h

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