Muthoot — online transaction failed but money deducted from account

Address:

Thiruvananthapuram, Kerala, 695013

I used iMuthoot app to pay the money for the gold loan that i have (0277/MSL/19531).

The transaction went through, but at the end its said transaction failed and money also got deducted from the account.

Kindly check and reverse the amount or credit the amount to the loan account.

This is really frustrating. I have attached the receipt.