Muthoot — pathetic repayment method and extremely poor customer service. payment got debited but still not reflecting in system.

Address:

Ghaziabad, Uttar Pradesh, 201014

Hi

I have been trying to pay interest amt against my loan but payment got failed thrice.
But the amount has been debited from my a/c everytime.
My loan ac no. Is 1772/mdl/125
My customer id is [protected].

Have wrote you twice on cc. [protected]@muthootgroup.com but your customer service is pathetic and i get no revert.
Why should i bear extra interest or penalty as its a failure at ur gateway.
I need a clarification as to why my amount is still not being credited to my account and why i have been charged everyday due to your payment failures.

Regards
Nishant
[protected]