Muthoot — two wheeler loan installment.

I have taken a two wheeler vehicle for loan. I have paid my first installment directly on branch from kalamassery, kochin. From the branch they told that from next installment the amount will take directly from my account. But later i knew that the bank account was not verified due to incorrect signature. But i was late and i didn't got any call or any information regarding this. I knew this only on due date. So i couldn't pay directly on branch on time. Currently it seems to be that i have to pay a penalty of 750. I hope you understood my situation and do necessary.
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Its been more than one year now am requesting change my mobile number which i have given while taking my bike loan, have contacted my branch as well concerned executives for the same but still no action taken on it
I debited money to loan account in i-muthoot app through sbi internet banking but the after paying when the screen returned to the i-muthoot app it showed that transfer was failed. The problem is that the money was gone from the bank account and was not refunded

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