[Resolved]  My Flower Gift — myflowergift.com - worst customer service, unprofessional and untrustworthy people.

Address:

Chennai, Tamil Nadu

Yesterday was my husband's birthday and i made an online delivery of item pfc1 order no[protected] through myflowergift.com to his office address. I had made lot of other arrangements at office but I was very much disappointed when the delivery was not done on time. I had asked for a delivery before 3.30 PM and max 4.00 PM. I clearly told them that my husband will leave by 4.00 PM. But when I call at 3.45 they say the delivery will be done by 5.30 PM. I requested them to do it at least by 4.30. They said they will try. I was continuously following up and they were saying it will take another 1 hr, 1/2 hour an hour but no concrete reply.This company is operating from Bangalore and I made the order from Chennai. When i asked for the Chennai contact, they were not ready to give any number. After calling couple of times, they stopped picking my call. But if I try from a diff number they are picking. Is this a Professional Etiquette? Excellent Customer Service must be the motto of online company but they were so un-professional. I have tried to call them at least 30 times but they didn't pick the call (some they didn't pick, some they cut after 4 to 5 rings, once they put the line on hold and didn't turn up and the call got disconnected automatically) By the time they brought the delivery my husband had already left the company. We had lot of other dependencies. If they cannot do something, they should not commit to it.People ordering through online will have lots of plans and expectations to surprise the receiver. Is this the way to spoil everything? Atlast at 5.30 the delivery boy calls my husband and says I'm here. When u see that's a different address. He came back from half the way and he has asked him to come near tharamani station, the person has gone to thiruvanmayur station. My husband is waiting and waiting and then he calls up to say I'm waiting in a different place. It took 45 mins to coordinate and get the cake and bouquet. After all these hurdle when u see the product delivered has no relevance with the picture posted in the site. Site said 25 roses, bouquet had only 20 roses that too not fresh ones. Picture had white and red roses and went i asked the agent Rhiya said yes white and red roses but it didn't have any white roses in the border. Cake had a gift box picture and i was told that the cake will be packed in the gift box as shown in picture but it was from a local bakery in a normal cake box. There was no message written on the card. There was no card or even paper on the bouquet.It was not at all worth for the money paid (Rs 1350). When my husband called up the company number[protected], they are not responding well. Second time when he called up they are not picking the phone. When we called from a different number they are picking and when v asked y r u not picking when v call from other number, the lady agent who was speaking said we can't keep answering all your calls. We are not here for that. I really don't understand for what else are they their? We really got annoyed. Knowing its my husband's birthday she was not talking were rudely to him. When my husband said, we are not happy with the delivery and we will raise a consumer complaint if they don't respond properly, she is saying u do whatever u can, v r not bothered. We cannot do anything. We can't refund the money or take back the products and she hung the phone. Is this a way a company staff responds to the customer complaint? Total Un-Trustworthy company.When I called up again, she is saying your husband said he will go to consumer court, y r u talking and wasting our time. You do what u can. I'm talking and she hung the phone. I have never seen such a worst company in my life. Company with such rude, arrogant and undisciplined workers.Will never want even my deadliest enemy to undergo such experience. Worst online shopping company. No one should suffer like us using this site.The whole day was spoiled because of them and their customer service. I wanted things to be a surprise for my husband but unfortunately even he had to get involved and he was also totally upset with the service.Definitely some action has to be taken. I have seen several similar complaints posted in this website and several other complaint websites. I feel some action has to be taken rather than just being a repository of complaints.Sincerely hope something will be done for suffering consumers like us.The level of disappointment can be judged with the detailed complaint and the time taken by me to write this complaint.