My Flower Tree — didn't deliver the product and not responding to the call

Address:

A303, Shraddha Heritage, Pimple Saudagar,, Pimple saudagar, Near Govind garden, Pune, Maharashtra, 411057

I ordered cake and flowers but they diwdeliver yet, also they are not receiving calls, feels like it's a fraud company.
Its tracking mechanism is also not right, i selected slot berween 11-12 still it was showing it attempted to deliver at 5 pm and nobody is receiving it.
I paid 250 extra for delivery and now i am knowing that it is fraut.
Please take my complaint seriously and resolve it.
This company is fraud and it has lied to many people.