My Flower Tree — need a refund since there is no delivery

I made an order for the delivery of the flower. However, there is no response on the email. Their numbers which are given on the website are fraud since nobody responded. The email support are useless without giving any response to the customer. They have taken money from me and from last 8 hours it is just showing as preparation process. The are not receiving the calls nor replying on the email. They have just taken the money and then blocked me. My order number is 633441 and i need my refund.