My Flower Tree — order not delivered. amount already taken

Address:New Delhi, Delhi

I have placed an order for valentine's day and paid Rs. Rs. 2, 995 via online payment. But the order has not delivered on time and the status shows its on HOLD and the valentine's day has over. I have tried calling their toll free number provided - +[protected], but the number says wrong number. Also i have send multiple emails to the support id "[protected]@myflowertree.com" but they have not responded till now

I want refund of the the amount I have paid and also compensation on cheating me by committing that my order will be deliver on time and failed to do it

See the snapshot of my order.

www.MyFlowerTree.com is the website i have used
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My Flower Tree customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2019
My Flower Tree Customer Care's response
Dear Customer, Please share your order ID as no details are mentioned and team is unable to get in touch with you
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    My Flower Tree  Phone
    +91 11 45951000
    My Flower Tree  Address
    Bangalore Gpo, Bangalore, Karnataka, India - 560001
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