My Hub Travel — holiday package with transport

Address:Gautam Buddh Nagar, Uttar Pradesh, 201304
Website:www.myhubtravel.com

Dear Sir,

This is to bring to your notice that the Rs.14000.00 (Rupees Fourteen Thousand) which I made against the 50% advance to My Hub Travels in March 2018 is yet to be refunded. Till the time of receiving the advance payment, their office person Ms. Prerna was continuously in touch with me over calls and messages on Whats app, but the minute I completed the transfer of Rs.14000.00, I stopped getting any feedback on the bookings. The company did not even acknowledge the receipt of payment by email, and this was done only on Whats app.

Subsequently, when I called after 2 days, Mr.Rakesh demanded that I pay an additional Rs.6000.00, without which he could not proceed with the bookings, etc. He was adamant and after 2 days informed that he is willing to refund the entire advance amount of Rs.14000.00 within the next 7 working days. It is now more than 45 days, but I am still to receive my money. Whenever I have called, Mr.Rakesh has some excuse or the other. A few days back he said something about a wedding and very coolly told my husband "You will have to wait till 22nd April". One of his excuses was "Boss is in Chennai and hence cannot transfer payment or send cheque". And his new one is the best "Our Company's account has been blocked and hence we are unable to release payment to anyone" and that I will have to wait for some more time (I have read this same statement in one of the complaints on this forum)

I have now realised that this delay tactic is nothing but a way of cheating me. My Travel Hub is a fraud company and this is their fraudulent way of collecting money in the name of advance. After going through so many complaints, I now feel this way of collecting advance in the name of booking is their modus operandi and they are not really a travel agency of merit and this is their main revenue. Unfortunately, we did not go through the reviews of others properly before making this advance payment. Or else we wouldn't have fallen prey to this online fraud.

Through this complaint, I am now requesting this complaint forum to take up the case seriously with My Hub Travels and help us to get back our hard earned money. In fact, no hotels, tour companies, cab agencies should even deal with this company till they stop this online fraud of cheating people in the name of collecting 50% advance.

I hope this consumer complaints forum would take suitable action against My Hub Travels.

Deepa
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