My Money Mantra — Refund of Processing Fee

Hi,

I have applied for Personal loan for 25L. During that time, it was committed that the processing fee will get refund in 7 days after first EMI. My First EMI is November 5 2021. Till today (19-Apr-2022), i am following up on regular basis, but they are finding new reasons for not to refund my processing fee. At last, executive asked that he will refund if i give him reference, else I have to wait. I don't know, why customers do to marketing for them for getting the agreed service. Its really horrible to ask customer to do marketing for to do agreed service.

Loan number:[protected]
Bank: HDFC Bank
My mail ID: [protected]@gmail.com

I have mailed to [protected]@mymoneymantra.com, but nor reply from them.