My Recharge — about deduction of money but recharge not done

I am sai chandana and today evening i recharged prepaid amout for rs.399 with payment id:[protected] and order id:indr[protected] cplan and i received message as payment successful and my amount got debited from my account immediately but till now recharge not done and i also checked the recharge balance but not recharged so please return my money as early as possible.
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Forget my id password and transition password
My id no is 1512945 and Name Rakesh Sharma my mobile no is [protected]
Rakesh Sharma886's reply, Jan 26, 2020
Forget my id password and transition password

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