My Recharge — I m about well in advance before the due date but I did not receive any sms.

I had recharged my jio number [protected] for the 399 rs plan
(349 with 50 rs voucher) on 8th oct of 2019, well in advance before the due date. I did not receive any sms from jio confirming the recharge but the my jio app showed that the recharge was successful. The net banking transaction id for the payment of rs.349 (399 plan - 50 voucher) is[protected]. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

Repeating the details
Mobile no: [protected]
Date of recharge: 8th oct 2019 in the evening
Mode of recharge: through myjio app and dns card payment
Amount of recharge: 349 rs (399 plan - 50 voucher)
Bank transaction id:[protected]hdfc reference no)