My Recharge — Recharge done but box inactive

Dear sir/ madam,

please close this open case i had recharge my den tv cable by paymytv.in on 13 April. And after successful recharge of my den setup box my cable was working properly.

But today my cable is gone and let me tell you today that my cable operator has said that "he will not be responsible" when I recharge my setup box online.

I request you to kindly take action so that I can enjoy my cable TV.

MAC ID[protected]
Case I'd[protected]w301107
Receipt number - AT[protected]
Contact no - [protected]
Address - Tadi khana chownk, prashadi lal road New Bharat Sweets Moradabad