Mydala — Deducted 58 RS from idea balance for mydala without any reason

Address:Ernakulam, Kerala, 682030

19th February, 2017(Sunday)
Today at 11:45 am I got 2 messages from my network provider that,
Dear Customer,
thank you for downloading mydala powered deal from MYDALA.
You have been charged Rs. 29
Your balance is Rs. 126.33.

But the thing is that I didn't download anything of this sort.Neither I have MYDALA app.When talked to the customer care of my network provider (IDEA)
about this, they said might be you have clicked on a pop up . I didn't click any pop-up or opened any link. Also nothing is downloaded and nothing is there in my history. This is cheating from Idea and mydala and I want my money back. Please look in to this issue as soon as possible.
Tyson.
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Mydala customer support has been notified about the posted complaint.
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Comments

Hi Tyson,

We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Mak

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