MyDentist — Implant front tooth

Address:	400064
Website:	www.mydentist.co.in

I am a teacher by profession.

I am a patient of malad, link road, mydentist since last 3 years, was visiting there for regular check-up and cleaning. i went to mydentist, goregaon branch on 2/12/15 for the implant of my front tooth which was broken in year-2000 was treated by pre-post.

They brief me about the cost, duration and process and other policies.

They asked for a cbct which was done on 9/12/2015

My first sitting took place on 10/12/15 where my extraction and immediate implant took place by dr. neil and another doctor for extraction.

I have paid more than 75% amount till 17/12/15, as per the policies. they said the process will be done in 3 months.

From mid of march 2016 i have started following them for the same, from then till now they have given me thousands of reasons for not doing it. doctor is not available.. its not healed (without checking).. we have already told you that it will take time (which they never said) and many more...

I feel so humiliated and traumatised, because its my front tooth and the temporary tooth use to come out every now and then. i have to take leave from school or close my batches to go there. not even utilised my vacations well because they made a fake promise and then did not even bother me to tell me the exact time when it has to be done.

Then on 19/05/2016 when i went there for the real implant to take place, they asked me to complete the payment only then they'll process my work further. i respected the policies of mydentist and paid the remaining balance.

They told me only 2 weeks, first week they'll cut the stitches & next week the crown will be placed. then again the process of following up took place, and somehow after 7 months, after sending me thrice to the lab in andheri, they did it on 2/07/2016. i spend the full day in lab and then in heavy rain i went to there clinic after talking to the doctor, where after reaching and on the dentist chair the doctor said. "i am fixing it temporary, dr. neil is available on 7/07/2016, will call & give you the appointment accordingly." and on the top of that my real tooth next to the one implanted got chipped off real bad and the doctor also put a deep scar on my gum from the front which will not even recover so for that they have created an artificial gum on tooth itself.
Okay
I came back home and the tooth also came out the same night. i feel so frustrated that after keeping so much patience and believe. the doctors in mydentist feel like the patient is a fool and is so free.

I cant even put that in words how am i feeling. i feel cheated.
I went to mydentist not because of any doctors goodwill, its simply because i felt that as a brand name mydentist will not cheat. but i was wrong.

Its like a punishment and mental trauma for me, i'll make sure to take this further in consumer court and all social media wherever possible.

I need a quick response from your side on the same. i want you to compensate me for the the mental trauma, pain and harassment, i faced because of your doctors. also i would like to know how will you rectify my gum and chipped tooth.

I am writing this because your doctors are not listening and taking everything very casually and on the other side before filling a complaint it is the requirement of consumer court to show them the last complaint filled.

—
Neha agarwal sud
Social educational activist
And educator