Myflowerapp — Product was not delivered

I have ordered flowers for my mother for the occasion of Mother's day for 1320rs but it was not delivered. They claim themselves to be trustworthy but I could not reach to any CUSTOMER service mentioned in the website..In Track order, it is still showing that it is in processing. How can an order mentioned to be delivered on the same day to be in processing after the delivery hours are completed? Because of these illegal ###, so many people have trust issues