Myitreturn.com — Income Tax filling

I availed services from myitreturn.com to file my income tax return.
I didn't get the acknowledgement on time hence my return were delayed.
I tried reaching out to their support team by all provided options like WhatsApp, email and also raising the ticket from my account but no luck,

My history is now spoiled and I may have to pay the late charges to incometax department. I feel deceived and would like to get my money back from myitreturn.com