| Address: | No. 12 2Nd Cross Kumara Park West Bangalore Pin 560020 Karnataka State |
From B. S. Rajendra No. 12 2Nd Cross Kumara Park West Bangalore Pin. 560020 Karnataka State In continuation of my previous complaint Dt. 16/11/2021 I am to restate that I being the Senior Citizen I was not confident in E-filing My IT returns in Government Website directly so I opted for myitreturns portal & prepared my IT returns for the year 2020-21 ( AY. 2021-22 ) & paid Rs.755/- vide up transaction ID. [protected] on 10/11/2021 night soon I realised that I have not deducted Rs. 34462/- being the Health Insurance Premium U/S 80D but after payment the the window is forbidden to make any changes in the IT returns therefore to make correction in
the IT returns before submission to IT Department I sent messages to [protected]@skorydov.zendesk.com being the help desk it was registered as cc on 11/11/2021 at 05.19 AM and also I sent whatsup message to the concerned person to do so Or allow me make correction but My request ignored latest messages they have not updated but hurriedly E-filed my IT returns I felt this amounts to direction and malafide intention not caring the trust reposed in them. I prepared Revised returns and requested for E-filing freely without cost as it is not my fault but it was ignored no reply was given and contacts were disabled only recorded messages were sent it has no relevance to my problem therefore for Revised Returns to be filed I paid Rs. 1416/- vide up transaction ID.[protected] much higher than e-filing original returns. As a matter of fact it being the genuine case the mistake is not on my part because of their lapses and not concerned about the customer and their failure to acknowledge the faster resolution of messages I request My amount Rs. 1416/ - be returned with cost of hardship and agony to me as a customer. Was this information helpful? | 
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