Myntra.com — About my return not picked up yet

Order I'd:- Order ID # 1193182 [protected]

Please know my case history below,

# first i requested for exchange of my shoes Red Tape

# A courier partner reached at my door step early morning and asked for replacement. I went to him with the old shoes, he try to match the serial numbers and try to scan but the same was not happen and he declined for the exchange, first of all number mismatch or any other issue are not my fault.

# after that I raised complaint for the same on 12th January 1pm. And I got assured that my complaint will be resolved on 15th January 1pm.

# but unfortunately that was also not happen on 15th then i contacted with your customer service team again and the senior from escalation department talked with me and assured me the resolution.

#on 16th i got message from your team that I will receive the exchange on 20th and finally j was happy that after so many efforts i got resolution.

# today i again got message from your side that the exchange is not possible and all the possible action are blocked for that order.

Now please tell me is there ang fault of me rahter than onyl shopping with Myntra. I am feeling that I did a crime by shopping with Myntra by which I am getting lots of issues. I had never such worst customer service ever. Your team just forcing their decision on the customer. If they say exchange is not possible than there is no value of customers complaints, escalations, how much they try, your team will forcefully agree them to listen and accept their action.

Attaching some documents for your reference.
Please check and gave me resolution asap.