Myntra.com — Amount debited twice but order placed and refund not received after a month

Hi,

This is Sudha Chauhan reside at Thane (Maharashtra), i had placed order with Myntra on April 12, 2021 for which they had debited amount of Rs. 696 twice but no refund received till date. Later I again placed order for same product on same date and amount of Rs. 696 was again debited. Order was placed at 3rd attempt.

Query was raised with myntra asking for refund amount but they confirmed that myntra have not received any amount twice. Post their confirmation, I had also approached ICICI Bank for same matter but received email from ICICI Bank on May 11, 2021 stating amount has received by Beneficiary Bank.

On May 09, 2021, i have placed return request of same order and could see status that refund has been initiated but i haven't received any refund till date.

I am frustrated since one month. Both of them are only routing me to one to another. Amount of Rs. 2088 is pending to be refunded (696 + 696 + 696).

Please assist in resolving this issue. we are in financial crisis and your support is highly appreciated.

Regards,
Sudha Chauhan
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