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Myntra.com — can not able to return product

I recently ordered boat unisex black rocker 400 wireless headphones
Order no.:[protected]-3152703
Seller: wiztech corp
Order date: jan 24, 2019
Delivered date: jan 29, 2019

I received defective headphone. One side is not working.
I call to myntra's customer care. And he/she told that this item can't be return because it is 100% genuine. We can't do anything about this.
can not able to return product
can not able to return product
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Complaint Status


[Jan 30, 2019] Myntra.com customer support has been notified about the posted complaint.
Updated by piyush2122 Feb 08, 2019 From where i can get my Invoice as PDF?
Complaint comments  2 Comments     Updated: ShareTweet

Comments

I had bought some products from myntra few weeks back. That time pay on delivery was available to pin code 670571. But now i found pay on delivery is not available. Why is it so ? Expecting a solution fast. Please do something
I got a call from the E commerce delivery agent but they told like yesterday i ll deliver the parcel but they didn't deliver it .when i checked this in Myntra site there the status is return to origin
Can u please respond to this complaint?

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    Myntra.com
    Customer Care Service
    Customer satisfaction rating
    8%
    Complaints
    6577
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    Resolved
    539
    Myntra.com Phone
    +91 80 4354 1999
    Myntra.com Address
    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068
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