[Resolved] Myntra.com — Debit from my account through UTR[protected] Dt 26.3.21

c v rangasai

May 5, 2021

Address:

BANGALORE

On 26th March 21at 8.15 am in Myntra app i purchased goods worth 1213.00 and through their payment gateway effected the payment and the option i took was phonepe app and the Myntra app redirected to phonepe app and effected the payment which was successful and UTR Number is[protected].Myntra is refusing to refund by saying money didn't reach their account.
Pl help to getback account.

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May 19, 2021

Complaint marked as Resolved

On 26.3.21 and subsequently everyday for seven days contionously i spoke and wrote to Myntra customer care and they in turn spoke to me and the final conclusion is money isn't received by them and hence they will not refund nor execute order. The payment was executed through phonpe app and a similar compliant was lodged by phonepe also.After one month the phonepe customer executive suggested to complain and gave your address and also utr number. Myntra is having money in its bank account and is cheating customer as the utr referred paper shows that transaction is sucessful. When money is not in my account, nor with lakshmi vilas bank nor with myntra then where it is. Definitely with myntra bank n myntra. This is the update I can give.

Myntra.com customer support has been notified about the posted complaint.

May 10, 2021

Updated by c v rangasai I haven't received update to my compliant on 5.5.21.aftet effecting the payment they didnt update my order and instead informing me that they haven't received payment due to gateway failure and this was Myntra app payment gateway. Pl help in getting back my money.

May 13, 2021

Updated by c v rangasai The update received by me through phonepe app about non cooperation by myntra and its bank.
The suggestion is to approach you.

May 13, 2021

Updated by c v rangasai I had been informed that UTR Number it's easy for npci to track the payments and if you are unable to solve the only remedy is to file a case against myntra making phone pe and npci as parties as you are not helping me to get back money

May 19, 2021

Updated by c v rangasai After giving compliant and subsequent update i didnt receive any update from your end nor from Myntra which has cheated me. Many bankers have updated me that with UTR number it can be tracked by NPCI and i will get back my money.
But it seems to be fault and you are repeatedly asking for update and whatever information i had submitted to you, and not solving the issue. There is no seriousness in the issue.
Finally i would like to put before you that if no update is received by me by 25th may 21 i have no option to proceed legally making you also as one of the party along with Myntra app.