Myntra.com — defective product delivered - gold-toned solid clutch

I had ordered gold toned solid clutch from myntra, but it has been delivered defected. There were 4 cuts on the fabric from different sides. My order no was - order number 109805103641043677401.
I have requested for a return. My return id -
[protected]. I had received an email from myntra that my product will be picked within 7 days, post that they will refund my payment. But it's been 20 days no one came to collect the defected product. Neither they have refunded.
What kind of service myntra is providing.
I want the refund asap.