[Resolved] Myntra.com — Didn't get my refund back from Myntra

Preetiii

Aug 27, 2021

Website:

www.myntra.com

So I ordered flats from Myntra on 20/7/21 and received it on 25/7/21. I had some issues with the item as it was looking very old and worn out so I made a return request the same day. The pickup guy took my item the very next day and said everything was fine. I even asked him to update in the app and he said I am doing it right away. I never returned any product from Myntra so this was my first time. After that I got a msg from Myntra of successful pickup of my item. Since then alot of time has passed and I didn't get any refund msg or notification from Myntra so I checked the app and it's saying return on hold, USED DIRTY??? Like are you serious? I didn't even used the item as it was already looking bad. Why will a remove the price tag or brand name when I have to return it? It's cheating and totally not fair. How can such a big online shopping company do such cheap frauds? Please kindly do something and get me my 664rs back. They have put my return on hold and is not answering me back. Please do something.

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Aug 28, 2021

Complaint marked as Resolved

I was very frustrated as they were not responding on their app so I called the customer support of Myntra. They told me that they will call back and rightly so they did called. I told the guy about my issue and he said they are working on it and they will let me know and that I should wait till 30th August. I said ok and I was waiting, and then by afternoon I got msg from Myntra that my refund money has been processed for transformation and within 15 minutes I got my money in my back account. So overall they did listen to my problem and resolved it in a very short time. For that I really wants to appreciate them.

Myntra.com customer support has been notified about the posted complaint.