[Resolved] Myntra.com — Jacket and refund

[Resolved] Myntra.com — Jacket and refund

A Aastha2210 from Kashipur, Uttarakhand

I ordered a jacket from Myntra (company was roaster) worth rupees 1924 but instead of jacket they delivered a defective pair of shorts of addidas. I've been following up on calls and emails chat on myntra app but there is no update on that and they closed the query while change in you the status of query closed. They promised me that we will update you on 12NOv after delay but now it is 16 Nov no update on top of that they closed the query and money I paid for the jacket. I paid 1924 INR for a jacket in this hard time I worked hard to gift on this Diwali to my dad but I got shorts that too defective what should I do with them which has no value of money. +2 photos Was this information helpful? No (0) Yes (0)
Nov 21, 2020 Complaint marked as Resolved I got a call from customer service he said we have delivered the right product abs that's not our fault please take some actions Myntra.com customer support has been notified about the posted complaint. Nov 18, 2020 Updated by Aastha2210 I got a call from customer service but they are still not taking any action and delaying my complaint. Previously they asked time till 12nov 2020 now after registration at consumer complaint they delayed it and asked for 21st November. No solution no refund nothing. On top of that they resolved the query in the website without evening solving. My 1924 INR still not refunded. Please take strict action. Nov 21, 2020 Updated by Aastha2210 There is no update from Myntra about my product and refund. It is 21st Nov already they are J if St pushing dates but not taking that defective wrong product from and not returning my money back. Nov 21, 2020 Updated by Aastha2210 They said we have delivered the product in right condition and blaming me that I'm lieing about the received product but pleae give a look on a size of package. Can we put a jacket in this small packet no right but they are not taking any measures I paid 1924 rupees for a jacket and they sent a defective shorts. Nov 23, 2020 Updated by Aastha2210 Myntra support team is saying that we have delivered the product in right condition and in sealed package. But I ordered a jacket so it should come in big bag or package but they delivered a wrong product in small packet. Can anyone put a jacket in that small bag. I paid 1924 for that jacket.
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