[Resolved]  Myntra.com — Order delayed & Cancellation without my consent

Dear Concern,

I have ordered Mochi handbag from Myntra on 01/09/2021, Its order ID - #118231642602815307803. According to app it was supposed to deliver on 03/09/2021. However order got delayed & when I called customer service to know the reason, they asked me to wait till 05/09/2021. I waited but again product delivery got delayed. So, when I called 2nd time to customer service they again asked me to wait till 11th Sept. I waited again but as usual app was still showing delivery is delayed. Finally I decided to raise issue through twitter (Screenshots attached), on which one of their case manager called me after 24 hrs & requested to give 2 days time. I told her clearly that I will give you 48 hrs only if you will deliver my order asap or by this week or replace it with other bag of my choice & she said yes. I waited for 48 hrs & when I checked the order status in app it was showing order is canceled & refund is initiated. Please note they have canceled the order without taking my consent. I was not aware of it. After knowing this I spoke to 2 customer service people they listened entire matter, put my call on hold & then disconnected. I even followed up with Myntra on twitter but till now no reponse apart from apology message. I don’t need their apology, I don’t want my money, I want my order.

Request you to please look into the matter & escalate it. Thanks in advance for your kind support.