[Resolved]  Myntra.com — Refund awaited since 10 days

I had ordered a specific product from Myntra online app, which was delivered to me on Thursday, 26th August 2021. Due to an issue with the product, I had initiated a return the same day itself, and the product was picked up on the next day, Friday, 27th of August 2021, in an unused condition, with all intact price tags (Return ID: [protected]).

The payment was done via the paytm wallet, and as is mentioned in the return and refund policy, any refund to the wallet takes about 1 business day.

Since this is not my first time on Myntra, I'm aware that most refunds are done instantaneously, as soon as the product is received by the company.

However, this time, it has been over 10 days, and I am still awaiting my refund.

The first time, I raised a complaint on the app itself (IN[protected]), but they sent a generic reply, stating how much time it takes for the refund to be processed, and marked the issue as resolved, which it wasn't.

The second time, I gave them a call, but was told to wait for 7 business days, as the product was under quality check.

On the 10th day, I have written to them as well as called them, but again I've been told the same, and to wait for another 5 days (IN[protected]). When the weekend comes, they say they're not functional on weekends, and like this, time is passing by.

I am unable to understand what kind of a quality check is being done since 10 days.

Hope to get a resolution soon.