[Resolved] Myntra.com — Return declined for a wrong product delivered | |||
This is in regards to the Athena overcoat with Order Id # 1163531 [protected] for which I had placed the request for return because I received the wrong product. The person who came to collect the product refused to accept and asked to contact customer care. I called the customer care the same day for this issue and I was told that I will be getting the solution within 24-48 hours. But there was no response. I then again called the customer care and explained to them and they told me that I will be getting the resolution by the next 2 days and they declined my request saying that the product passed the WV check. I had to contact the customer care team once again and this time they asked me to share the pictures of the product received along with the barcode. I did that and again they rejected the request with the same excuse. J have contacted them many times but they are not ready to accept the return. Also, I asked them to show me the proof of QC check they have done. They declined that request as well. I then had a written request to Myntra on 11 Feb attaching the photos of the product for proof and was told that the team will be proactively contacting me for the same but there is no response. Would request you to look into my case as a priority. Was this information helpful? | |||
Feb 16, 2021 Complaint marked as Resolved Myntra apologised and promised that it will not be repeated in future. They refunded the money. Myntra.com customer support has been notified about the posted complaint. | |||
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