[Resolved]  Myntra.com — Return rejected for wrong product delivered

This is in regards to the Athena overcoat with Order Id # 1163531 [protected] for which I had place the request for return because I received the wrong product.due The person who came to collect the product refused to accept and asked to contact customer care. I called the customer care the same day for this issue and i was told that I will be getting the solution within 24-48 hours. But there was no response. I then again called the customer care and explained them and they told me that I will be getting the resolution by next 2 days and they declined my request saying that the product passed the WV check. I had to contact customer care team once again and this time they asked me to share the pictures of product received along with barcode. I did that and again they rejected the request with the same excuse. J have contacted them many times but they are not ready to accept the return. Also I asked them to show me the proof of WV check they have done. They declined that request as well.

I then had a written request to myntra on 11 feb attaching the photos of the product for the proof and was told that the team will be proactively contacting me for the same but there is no response.

Would request you to look into my case at priority.