Myntra.com — Brown women feet in ballet shoes

Address:110092
Website:www.myntra.com

Dear sir/madam
I am writing to express my dissatisfaction with my recent purchase from myntra. I had placed an order of a ‘brown footin women ballet shoes’ size 37 from your website on march 29, 2017 for which i made a payment of rs.589.45 through my credit card, my order number is[protected]-6788801. My order arrived on 1st april, 2017, but when i unpacked it i found that the product was not in a good shape and it didn’t fit me as i had size issues, also it was damaged as out of the 28 metal studs on the shoes one of the small studs was missing already. Since the product was under the free trial and return policy within 30 days of the receipt of the item, unused and intact in its original condition, tags and packaging, i initiated a return request with myntra. Your executive didn’t arrive until 24th april, 2017 and that too after several complaint calls to your customer services to pick up the order but as he saw the product he refused to take it back. I even called the customer service operator for assistance but no action has been taken after several reminders from me, they refuse to acknowledge the fact that the delivered product was damaged. The consumer rights act makes it an implied term that the product be as described, of satisfactory quality and fit for purpose and i being a consumer am entitled to have the refund.
Therefore, i request you to confirm that you will arrange for the pickup by sending one of your executives and will refund me my money for returning the damaged product.
I look forward to receiving your time and consideration along with a quick action for settlement of my claim before the due date of return i. E 30th april, 2017, as it is affects your company’s credibility too.
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