Myntra.com — customer service[protected]

Address:	400080
Website:	Myntra

- It was Sunday 8th July and I was just back to Mumbai from London and was travelling to Bangalore. 2 t-shirts were delivered on 4th July and was waiting for delivery of 3rd.

- App updated order status as delivered on 8th July for final part of the order

- I probably show it on 10th or 11th July. I asked family to check and also check with neighbors. basically t-shirt was not delivered but app updated.

- 12th July called to raise a complaint. They went around the house, finally raised a complaint. Did not provide complaint # & said the issue will be fixed in 48 hours. They also said, they will email me with complaint reference no.

- nothing happened in 48 and no update recvd from Myntra.

- I called up again on 15th or 16th. Same story. " Sorry sir. The issue will be fixed in 48 hours.". I persuaded and he gave me complaint reference no this time. He also said we will email you and also update you on status.

- nothing happened in 48 hours and no updated recvd from Myntra

- 21 July I show the status of the order changed to "Lost". So called up CS and asked to speak to the manager. There was some lady. she started with sorry and explained that it is marked lost and refund is initiated. no updates were provided to me unless I called up.

• why do I have to call you every time to get an update
• if that's how it is, why do you tell the customer that we will send you email, update you and fix the issue in 48 hours.
• team leads / managers in CS don't listen to customer. they keep repeating without really understanding complaint or issue or do anything to fix it and make customer happy. experience of talking to manager or team lead today was worst every CS call I have had.