Myntra.com — Damaged night suit received and decline of return (order no.[protected]-7824701)

Address:	Bangalore Urban, Karnataka, 560067
Website:	www.Myntra.com

I have two complaints related to my order no.[protected]-7824701.

1. Myntra.com sent a defected night suit (Claura-yellow floral print night suit) and declined to return the item. (Return no.[protected]

2. I had returned the night suit (Claura - biege & red printed nightsuit) but myntra.com did not refunded the money (Even after 12 days). (Return no.[protected]

I received my ordered products (3 night suits) on 2 march (Evening). Out of three night suits it was found that one night suit is defected and another is not fit. I created the return of these two nights on 3 march on myntra.com.
The pick-up person came on 4 march and picked one of the night suit i. E. (Claura - biege & red printed nightsuit) and refused to take back the defected night suit i. E. (Claura-yellow floral print night suit) of price 629.37. The pick-up person mentioned that we needs to get approval from myntra.com. I contacted the myntra.com on 4 march and they asked for some details like product no., bar code etc. These details were sent to myntra.com by email, but they are refusing to return the defected product sent by them.

They are mentioning that they have properly checked. If this is the quality checks they are doing and even sending the defected products to a customer. I had contacted them by phone two times and emailed three times to return the night suit as it is received defected, unused and even tags etc. Not removed. But they are giving silly excuses of quality checks.

Regarding 2nd compalint, i had returned the (Claura - biege & red printed nightsuit) on 4 march and till date (17 march) i did not received the refund amount of rs. 734.47.

From these two incidents one can conclude the level of service provided by myntra.com and their unprofessional behaviour.

I feel really cheated by myntra.com. I hope i will get justice.