Myntra.com — deborah milano lipstick

Hi, i received the deborah milano lipstick on 30th oct. As soon as i uncoverd the packaging the golden outer covering was scattered all over with scratch marks and rust. Looking the condition of the outer covering i did not even opened te lipstick so the label is intact. I immediately called your customer service and they assured me that their team will contact me by 4th of nov. The back end team rejected my complaint though i got a defective product. The lipstick looks so old as if it has been shelf for 10 years.
My registered email id is [protected]@yahoo.co.in and mobile number [protected].