[Resolved]  Myntra.com — Defective product received and return request denied

Address:	Bangalore, Karnataka, 560068
Website:	www.myntra.com

My myntra Order No is[protected]-6270901 which was Placed on Friday, February 24, 2017 and contained multiple items. One of them was a polo t shirt from Jack & Jones. When i opened it there was a hole on the backside of the t-shirt. I submitted the return request in the category of defective product received along with the detailed issue.Two days later pickup agent came, being a genuine customer i myself showed him that this is the cut due to which i'm returning this product. He was completely unaware of that. He said that he didn't knew that the return request of the product was for the defective one and he can only take it after he'll receive the approval e-mail from warehouse which he haven't received yet. He asked me to send the pictures of the defected product at [protected]@myntra.com by the end of the day. I did the same. Two days later they denied the return request because according to them the product was sent to me after quality check. If that's so then how come i received the defective product. And now they've rejected my request to return my product. I placed the return request for the second time hoping for the different response or better support from them but same response and they rejected my request again. Product tag and packaging is still intact which is required for the return. This isn't the first time I've received the defective product from myntra and they returned the product last time. What is the point of 30 day return policy if you cannot solve the genuine problem of your customers.
I want the product to be returned and my money refunded.