— Delivered a used product and declining the return request

12 Reviews
I have ordered a pair of Adidas sandals. Myntra has delivered the damaged piece. The buckle was broken and the sole looked like a used one. I immediately requested for return. The pickup guy did not take back the sandals. He instead asked me to send an email to the customer support team with the attached images of the damaged sandals. I agreed and sent the images accordingly. Now, the team declined the request and says that we have used and returning the product. These sandals were ordered for my brother who stays in the US. There is no change for us to use the product. The sandals are worth of RS.2, 200.

I am very much disappointed for the way Myntra is dealing with the customer trust and experience.

I want Myntra to payback the amount charged on the sandals

Delivered a used product and declining the return request
Delivered a used product and declining the return request
Delivered a used product and declining the return request

Complaint Status

[May 07, 2016] customer support has been notified about the posted complaint.
swapnil.d.v's response, Nov 23, 2015
My contact No - [protected]

Complaint comments  11 Comments     Updated: Share0Tweet0Share0


One the worst online shopping portal
I ordered a pair sandals and was not happy about the quality. So when I tried to return the product through app, the return feature is getting my request.

Order ID:[protected] — Not satisfied

We are not satisfied with the bags and as it is shown in the picture in real it's not like that — Bad quality of bags

We are not satisfied with the it looks in the picture in reality is not the same...Very very bad quality. — Product

Hallo myntra, I orderd an order 97327824 in last week. but i got a message today that the order is delayed for 3 or 4 business days. So I want to know when did it get and please tell me the reason for delay. — Used Product Delivered

Despite i received used product after two weeks has rejected my return request. And i have been following this case since i received the item. Please help . Order Details : Order No[protected] — Chasing a refund

Hi, I have been chasing for a refund of amount 2096 INR. It's been almost a week now. I purchased a product on the 9th and paid online and canceld it the same time. Peter — No refund of returned product

No refund yet after returning product. Its been over and 2 email and 3 customer care complaints. Please see the bank statements and the myntra account statements details.return order and return no are mentioned. — Refund not received for returned item (Pune)

Hi, my return was initiated around the item was picked up around 29th October and I haven't received a refund yet, the details are provided below : Order No : 95583235 Return No : 7191802 Tracking No : [protected]. — Wrong product delivred

Myantra is worst online shopping . portal this firm is the cheater . and his email is worst email service . never respond I order a shirt he shipped trouser ... — Charging shipping charge unnecessarily

If i return the product after ordering than they didnot refund the shipping charges of Rs150, at the end i dont have product and still i have to pay rs150

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    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068 - Delivered a used product and declining the return request