Myntra.com — Failure to refund my money for an order which failed at payment gateway but money was debited from my bank account

Address:New Delhi, Delhi

My complaint is regarding the refund of the payment amount Rs 4066 for order no. 83303859 and 83303573. My order was not successfully placed by myntra but the amount got debited from my account using net banking services on 1st June, 2015. I had immediately contacted their customer service about the issue and as per company policy was asked to wait for 7 to 10 business days. When I hadn't received any response neither the refund amount I contacted Myntra. I had a conversation with one of their executive, Miss Jyoti, I was told that my complaint was closed because the payment was not with Myntra. Without my consent the complaint was dropped and I didn't even receive any official email. I checked with my bank and they confirmed me that the payment is with Myntra. I was sure that the customer executive never registered my complaint and Myntra denied about the order or any amount credit. When I reported to Myntra via email, they apologized and said they will look into the matter. I have been having email conversations with them with the subject line " Payment / Refund: My order failed at payment but amount got debited [Incident:[protected]] " .Its been more than 3 weeks but still I haven't received any positive response either through email or phone call. Every time they keep on stating in their emails how sorry they are for causing trouble and keep on seeking for more time( 3 business days usually)in order to talk to their finance team. I attached my bank's account statement showing the successful transaction and the valid proof from the bank and they promised to resolve it on top priority basis within 1 business day. I have lost faith in their customer service so I hope consumer forum will be able to fastrack the refund issue.
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