Myntra.com — fake shipment tracking

I recently ordered a watch through mytra and after ordering, it showed 2 weeks time to deliver the product. While tracking, it showed that the product reached the nearest ecom courier facility within 2 days. After about 5 days i got a msg that the product was out for delivery. But i never received it. After complaining abt this to myntra customer care. They suggested that i wait for 2-3 days. Now i got a msg saying that the package has been returned back. The total process looks fake and something s fishy, they let you buy something on an offer and hold the money for 2 weeks. Talking to customer care is useless as they only know to apologize and not sort out the problem.