[Resolved]  Myntra.com — fake shoes delivered but return request denied

Website:

www.myntra.com

Order no:[protected]-4374701 | myntra.com

I had placed an order for puma reef navy blue shoes but received some local shoes of different make and color. Immediately i contacted myntra support who replied the same day that they cannot accept the request since they had sent correct product.

I created a return and on the 24th of november 2017, the product was pickup up by mr. Chiranjeet goswami (Myntra logistics). Before pickup, i had called myntra and the executive assured me that the pickup guy is from mytra itself.

Since the pickup guy did not provide any receipt, i messaged myntra on twitter to which they replied not to worry the product has been picked up and i would be getting the refund.

To surprise me the next very day i received an email from myntra stating return request declined because correct product had been sent as per them.

I did not receive the product which i ordered for hence i returned the same. Myntra support repeatedly claims that they had sent correct product. I had not received puma branded shoes from their end.

I expected genuine puma from myntra which i did not get. I had not received correct product and thats the only point i am stating here. I want my money back from these fraudsters. I cannot afford to pay 1800 bucks for some cheap non branded shoes.

Attached are the shoes which were delivered by myntra along the emails and messages from myntra.